By ordering any products listed on our website known as www.tadaaa.my (“Website”), you agree that you have read, understand and accept the terms and conditions set forth below. If you do not agree with any part of these terms and conditions, please do not order or alternatively, you may contact our customer service officer at info@tadaaa.my or +60127987767 for further clarification.

Ordering from Tadaaa.my

When you order our products, you are making an offer to order, which if accepted by us, will result in a binding contract. We reserve the right not to accept or process your order without reason. 

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. 

Payment

You undertake that all details you provide to us for the purpose of purchasing the products will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the products. We reserve the right to obtain validation of your payment details before providing you with the products. 

We respect your privacy, please view our Privacy Policy which is available at www.tadaaa.my/privacy-policy/ before placing the order. 

Products Pricing and Availability

Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. Despite payment made, if we discover an error in the price or the product which you have ordered is no longer available, we will inform you of this within three (3) working days from the date of order placement and give you the option of reconfirming your order or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the product, you will receive a full refund within seven (7) working days subject to our Refund Policy as set forth below.  

This Website may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to refuse to fill any orders that you may place based on the erroneous or inaccurate information on the Website, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or delivery policies. 

Products will not be made available for resale purposes and any orders suspected to have characteristics of reselling will not be accepted. To protect our intellectual property rights, we reserve the absolute discretion to cancel all subsequent orders from the same customer who involved in any suspected resale of our products for personal or business profit. 

Cancellation

Request for order cancellation shall be made before the change of the shipping status to ‘SHIPPED’ by contacting our customer service at info@tadaaa.my. Any request for cancellation made after the product had been shipped out will not be entertained. We reserve the absolute discretion to approve or reject your request for cancellation. For cancellation of your order, you shall be responsible for the payment of an administrative charge which shall be determined by us prior to your cancellation.

Delivery

We require at least seven (7) working days to process your order and to deliver the same to your shipping address. We shall not be held responsible for failure or delay to deliver your order if you have supplied us with an incorrect shipping address. For further details on delivery or shipment, kindly refer to our Delivery Policy 

The price of the products displayed on the Website is excluding additional delivery costs and taxes imposed by the respective authorities which shall be borne by you separately. You may refer to the shipping fee before proceeding to check-out.

Others

We reserve the absolute discretion to amend any terms and conditions contained herein at any time we deem fit and appropriate and all amendments will be published onto the Website. Your continue usage of the Website and placement of order will be deemed to constitute your acceptance of these amendments (if any).